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Legal

Privacy Policy

Last updated: August 2026

ROAKFIT é uma marca operada por VONTADE FAVORITA - LDA | NIPC: 519346327 | Rua do Penedo, 209, 4405-589 Valadares, Vila Nova de Gaia, Portugal.
Contacto: legal.vontadefavorita@gmail.com

Política de Privacidade e Proteção de Dados

A entidade responsável pelo tratamento dos dados pessoais recolhidos neste website é a VONTADE FAVORITA - LDA, com NIPC 519346327 e sede na Rua do Penedo, 209, 4405-589 Valadares, Vila Nova de Gaia, Portugal.

Para qualquer questão relacionada com a privacidade dos seus dados ou exercício dos direitos de acesso, retificação ou eliminação (RGPD), contacte-nos através do e-mail: legal.vontadefavorita@gmail.com.

Informação Legal e Titularidade do Site

  • Denominação Social: VONTADE FAVORITA - LDA
  • NIPC / NIF: 519346327
  • Sede: Rua do Penedo, 209, 4405-589 Valadares, Vila Nova de Gaia, Portugal
  • E-mail de contacto legal: legal.vontadefavorita@gmail.com
  • Marca: ROAKFIT

1. Who we are

This Privacy Policy explains how ROAKFIT (a brand operated by VONTADE FAVORITA - LDA) collects, uses, stores and protects your personal data when you visit our website, request a quotation, place an order or contact our team. We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Portuguese and European consumer law.

2. Data controller

The data controller is:

3. What data we collect

Depending on how you interact with us, we may collect:

  • Identity and contact details: name, email address, phone number, company name and delivery address.
  • Commercial information: quotation requests, product preferences, order history and communication with our team.
  • Technical data: IP address, browser type, device information, approximate location derived from IP, and pages visited.
  • Payment-related data: processed securely by our payment providers (e.g. Stripe). We do not store full card details on our servers.

4. How we use your data

We use personal data to:

  • Respond to quotation and contact requests.
  • Process, fulfil and deliver orders of gym machines and accessories.
  • Provide customer support, warranty service and after-sales assistance.
  • Improve our website, products and user experience.
  • Send commercial communications only where you have consented or where permitted by law.
  • Comply with legal, tax and accounting obligations.

5. Legal bases (GDPR)

  • Performance of a contract (Art. 6(1)(b)) — for orders, quotations and delivery.
  • Legitimate interests (Art. 6(1)(f)) — for website security, analytics and improving our services.
  • Consent (Art. 6(1)(a)) — for newsletters and non-essential cookies, where required.
  • Legal obligation (Art. 6(1)(c)) — for invoicing, tax and regulatory compliance.

6. Sharing of data

We may share data with trusted processors who help us operate the business, including hosting providers, payment processors (such as Stripe), logistics/shipping partners, installation partners and professional advisers. These parties act under contractual obligations and only process data as instructed. We do not sell your personal data.

7. International transfers

Where data is transferred outside the European Economic Area, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses or an adequacy decision), as required by GDPR.

8. Retention

We retain personal data only for as long as necessary for the purposes described above, including legal retention periods for commercial and tax records. When data is no longer required, it is securely deleted or anonymised.

9. Your rights

Under GDPR you may request:

  • Access to your personal data
  • Rectification of inaccurate data
  • Erasure (“right to be forgotten”), where applicable
  • Restriction of processing
  • Data portability
  • Objection to processing based on legitimate interests
  • Withdrawal of consent at any time

To exercise these rights, contact us at legal.vontadefavorita@gmail.com. You also have the right to lodge a complaint with the Portuguese data protection authority (CNPD) or your local supervisory authority.

10. Cookies

Our website may use essential cookies required for site functionality and, where consented, analytics or preference cookies. You can manage cookie preferences through your browser settings. Non-essential cookies are only used with your consent where required by law.

11. Security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure. No online transmission is completely secure; please contact us immediately if you suspect a security issue.

12. Contact

For any privacy-related questions:

ROAKFIT é uma marca operada por VONTADE FAVORITA - LDA | NIPC: 519346327 | Rua do Penedo, 209, 4405-589 Valadares, Vila Nova de Gaia, Portugal. Contacto: legal.vontadefavorita@gmail.com